We hope you love your new shoes from When the Shoe Fits. If not, we will gladly refund or exchange (with proof of purchase) unworn merchandise at full purchase value within 90 days of purchase. Worn merchandise and older purchases will be evaluated for defects and may be subject to a use charge, restocking fee or last-selling price.

To get the ball rolling, you will need to ship the shoes back to our
Fisher’s Landing store. The address is:

When The Shoe Fits
819 SE 160th Ave #100
Vancouver, WA 98683

Please put a note in the box with your name and a good contact number if we should have any questions.  If there is anything we should be aware of on the shoes, please also note that. Upon receiving your package we'll take the appropriate action.

Thanks for shopping with us,
When The Shoe Fits